Question 1

When does my membership start?

Accepted Answer

Your membership begins the day you sign up. Charges recur monthly on your chosen billing date.

Question 2

Can I use my membership dollars right away?

Accepted Answer

Yes! Your contributions are added to your membership bank immediately and can be used toward any FLO service of your choice.

Question 3

Do my membership funds roll over?

Accepted Answer

Yes. Any unused funds roll over each month and remain available as long as your membership is active.

Question 4

What if I want to upgrade or downgrade my membership level?

Accepted Answer

You can upgrade or downgrade with notice before your next billing cycle. Speak with our front desk team to adjust your level.

Question 5

What services are included in the discount?

Accepted Answer

Discounts apply to all FLO services, except for medications and GLP-1 injections (semaglutide, tirzepatide, etc.).

Question 6

What is included with Level 3 (Elite)?

Accepted Answer

In addition to your 15% discount and banked funds, you’ll receive:
 - One Evolt 360 body scan per month
 - One vitamin injection of your choice (excluding GLP-1 injections)

Question 7

Is there a contract or cancellation fee?

Accepted Answer

There is no long-term contract. We ask for at least 30 days’ notice if you choose to cancel your membership.

Question 8

Can I share my membership with a family member or friend?

Accepted Answer

Memberships are non-transferable and apply only to the individual who enrolled.

Question 9

Can I pay with HSA/FSA?

Accepted Answer

Some services may qualify, depending on your plan. Check with your provider for details.

Question 10

Do discounts apply to products too?

Accepted Answer

Yes! Your membership discount also applies to retail products purchased in clinic.

Question 11

What happens if my card on file fails?

Accepted Answer

We’ll notify you right away. Membership benefits will pause until payment is updated.

Frequently Asked Questions